- Our outstanding feedback
- More great feedback
As Head of Marketing at Accora, I value Enquir3's systematic and thorough customer feedback methodology. Their service has effectively served as a 'temperature check' for our customer base, offering insights at an affordable cost. The detailed interview output produced by Enquir3 has not only reaffirmed our strengths but also highlighted valuable areas for improvement.
Their meticulous process has enabled us to gain insights into clients' perspectives, especially concerning our training programmes, product innovation, and customer service.
Enquir3's real-time feedback system has enabled us to take prompt action on specific customer issues or easily resolvable feedback points.
In summary, Enquir3 has not only enabled us to reflect on our service quality but also equipped us with actionable insights to improve the service we offer to customers.
One major feedback area identified was the need for more on-demand training for our products, which will be produced and rolled out in 2024.
Name:Natalie Phillips
Company:Accora
Town:Head of Marketing
Date:02/01/2024
Service(s) Provided:
As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.
Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.
With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.
I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Name:Mark Walker
Job Title:CEO
Company:VFD Pro Ltd
Date:11/04/2023
Service(s) Provided:
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us.
One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.
If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/06/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
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Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.
Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.
I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Name:Jackie Blaker
Job Title:Managing Director
Company:MAXX
Date:20/03/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.
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Name:Client details withheld
Job Title:Executive Assistant
Company:EDC Engineers
Town:
Date:17/10/2021
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Name:Catherine Jenkins
Job Title:Director
Company:Maxx Design
Town:Newbury
Date:27/01/2020
Service(s) Provided: Client Engagement
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The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards.
I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
Service(s) Provided: Client Engagement Audit, Client Engagement
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Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Date:07/12/2019
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
Service(s) Provided:
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For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
Service(s) Provided: Client Engagement, Marketing & Sales
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I think the main thing was the way that Enquir3 got to grips with what we were trying to achieve, and advised on the structure of the call that we should make, and that sort of thing. Just getting the grasp of what we wanted. Everything worked to time; We got everything when it was scheduled and didn't have any delays which was good as well.
Just getting some useful insight from our customers so that we can make changes to our service based on the result, which we have already put into action.
I think it all worked very well. Having Enquir3 come in and present the reports to our team was good as well as it got the whole team engaged in the feedback.
ReplyThank you for providing us with your valuable feedback Rob. Rob Perks is Chief Executive of Inspire; the Wessex Association of Chamber of Commerce. Rob and the highly experienced and committed team at Inspire are dedicated to connecting and supporting businesses within their network. Their business strategies and events are of a very high standard and are extremely useful for companies with a desire to grow. Rob, thank you so much, your words of support and encouragement, are really appreciated.
Name:Rob Perks
Job Title:Chief Executive
Company:Inspire
Town:Trowbridge
Date:25/03/2019
Service(s) Provided: Client Engagement Audit, Webinars / Workshops
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The client engagement process have proved extremely benefical. To have the statistics, to say that 91% of our customers are happy with our services, is great. That's a nice figure to bandy about. We've been able to use some quotes taken from our clients in testimonials or references. It's also highlighted areas of strength but also little niggles so we could make sure that people are happy with our service in it's entirety and that they're not just keeping their niggles to themselves.
ReplyThanks for your feedback Catherine, its highly appreciated by us all at Enquir3. Catherine Jenkins is the Business Development Director and owner of Maxx Design, a fantastic, multiple award winning digital creative design agency based in Berkshire. They have a team of seasoned experts who are clever, creative and will work side by side with you to get the results-driven marketing solutions that are the life-blood of your business.
Catherine, thank you very much, your words of support and encouragement, are really appreciated.
Name:Catherine Jenkins
Company:Maxx Design
Town:Newbury
Date:25/03/2019
Service(s) Provided: Client Engagement Audit, Customer Care Programme
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Fantastic Masterclass!The main thing I came away with was that, while marketing is important, we have lots of existing customers and we should spend time understanding what they want and need, and being more proactive in developing our relationships with them. I gained ideas as to how we can build our current relationship with our clients. If people have had really really bad service they'll tell you, or if they've had really really good service they'll say something, but the ones in the middle often don't bother, but if you talk to them it can be really good to get those insights.
Thanks again.
ReplyThank you so much Chichi for your comments. We are so pleased to hear you thought the seminar was fantastic. We look forward to working with you in the future.
Name:Chichi Eruchalu
Job Title:Advisor
Company:Enterprise Nation
Town:Grays
Date:25/03/2019
Service(s) Provided: Marketing and Sales, Business Advice, Marketing & Sales
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Enquir3 Client Engagement Audit was simple to implement and proved hugely beneficial. The feedback provided great insight and it was also nice to get some positive vibes in the office for our staff. One or two improvement suggestions meant that we could go back to our clients and have more dialogue, which made discussing new business a lot easier.
ReplyThank you for your comments Heather, its very beneficial and rewarding for us to hear back from our clients. Heather Start is an employee benefits specialist and the Director of Gemelli Employee Benefits, who offer flexible, tax efficient ways to help employees and employers with in-house tailored Employee Benefits packages to suit culture and business objectives.
Thank you again Heather, we really appreciate your words of support and encouragement.
Name:Heather Start
Job Title:-
Company:-
Town:Wood Green
Date:25/03/2019
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups, So What? Workshop
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The whole Enquir3 process is pure genius. It is entirely logical and makes total sense. As soon as Burgis and Bullock have the full system operational with our testimonials and case studies working on our website, we aim to introduce it to our clients.â€
“Finding out what clients think, working to maximise retention, referrals and cross sales and automating ‘Marketing’ as far as possible is a total no brainer, I love it.
ReplySean Farnell is a Partner with Multi-award winning Chartered Accountants and Business Advisors, Burgis & Bullock. Most accountants focus on financial history, Sean and the team at Burgis and Bullock focus on the future; the growth and prosperity of their clients. Sean, thank you so much, your words of support and encouragement, are really appreciated.
Name:Sean Farnell
Company:Burgis & Bullock
Date:25/03/2019
Service(s) Provided: Client Engagement Audit, Customer Care Programme
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It was well organised. It was a great day, well worth attending
I took lots away from the event. I think I came across four business systems that will help my business a great deal, but the main thing is it will help my business as it's helping other people's businesses be better which is a win win situation all around; it will create more business for the providers and for the clients it will help.
ReplyThank you so much Charles for your comments. We are so pleased to hear you thought the seminar well organised and was a great day. We look forward to working with you in the future.
Name:Charles McClelland
Job Title:Business Advisor
Company:ICON Business Solutuions
Town:Uxbridge
Date:25/03/2019
Service(s) Provided: Marketing and Sales, Business Advice
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The presentations were good and I also think, from a personal perspective, the people in the room were of interest to me from a business relationships standpoint. I wanted to meet some new connections and learn a bit more, and I certainly achieved that.
ReplyThank you so much Robin for your comments. We are so pleased to hear you thought the presentations were good. We look forward to working with you in the future.
Name:Robin Thomson
Job Title:Business Development Director
Company:Clear Insurance
Town:Leamington Spa
Date:25/03/2019
Service(s) Provided: Marketing and Sales, Business Advice
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I thought it was all very professional and the communication, mostly with Niki, was always very consistent; she was sending all of the emails, and the communications that I was promised all came on time. Everything was as per what I had been told; it was just the professionalism of the whole thing. There was no dropping the ball at all, about anything. I used Enquir3 on a recommendation, and advice, from John Green who recommended that I do it in order to get an insight into what our clients really thought of us, rather than making assumptions, and he had told me we would get that. I was sceptical at first because I didn't think I needed to ask them, but it was extremely useful as some of the insights were confirmations of what we do and how and why, but there were subtleties about the service and how we do it that we found enlightening, and that I don't think I would have found out about if we hadn't done it through a third party.
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Name:Ian Bennington
Job Title:Director
Company:Part Two Design
Town:Belfast
Date:25/03/2019
Service(s) Provided: Client Engagement Audit
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Everything is so smooth and easy to do; I just have to send an email with details of who we want feedback from and it's just done. For the cases we've had it's been about the case studies for the BMG mastermind group.
It's helped us to obtain the feedback that we needed from these clients in an impartial way so that we get an honest answer.
In general everything has been pretty positive. The results confirm that what we're doing is the way people like it to be done.
Name:Mike Kilby
Job Title:Director
Company:Xynics
Town:Northampton
Date:25/03/2019
Service(s) Provided:
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For us, it was a big decision relying on Enquir3 as a third party to engage directly with our clients and I was a bit skeptical to start with, but Dan put my mind at rest and we ended up getting some really fascinating feedback. On the whole, the comments were really positive, but there were also some improvement suggestions that were useful to go back to the team with. It made the negatives easy to discuss and the people have reacted better here because it wasn't me saying it, it was our clients, through an independent third party, so that was definitely more efficient. We are a manufacturer and work to the ISO9001 quality system standard, so how we book things in, schedule things for customers etc - we have a whole system for what we do and how we do it. In 2015, they added potential risk, which means we need to risk assess our internal and external potential risks as well. Part 9.1.2 details customer satisfaction - how you interact with clients and identify potential risk, so this ties in really well. So for example, an identifiable risk within customer bases might be poor delivery time, so you would need to have a strategy for improving that. As we're so busy, it's easy to get lost in the day to day running of the business, which makes this really valuable for highlighting what needs to be worked on. Every company that is ISO9001:2015 accredited needs to prove client satisfaction now, so this is a really efficient way of doing this.
Name:Duncan Game
Job Title:Managing Director
Company:IEW
Date:19/03/2019
Service(s) Provided: Client Engagement Audit
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