- Our outstanding feedback
- More great feedback
As Head of Marketing at Accora, I value Enquir3's systematic and thorough customer feedback methodology. Their service has effectively served as a 'temperature check' for our customer base, offering insights at an affordable cost. The detailed interview output produced by Enquir3 has not only reaffirmed our strengths but also highlighted valuable areas for improvement.
Their meticulous process has enabled us to gain insights into clients' perspectives, especially concerning our training programmes, product innovation, and customer service.
Enquir3's real-time feedback system has enabled us to take prompt action on specific customer issues or easily resolvable feedback points.
In summary, Enquir3 has not only enabled us to reflect on our service quality but also equipped us with actionable insights to improve the service we offer to customers.
One major feedback area identified was the need for more on-demand training for our products, which will be produced and rolled out in 2024.
Name:Natalie Phillips
Company:Accora
Town:Head of Marketing
Date:02/01/2024
Service(s) Provided:
As the CEO of VFD Pro, I am delighted to endorse the outstanding services provided by Enquir3. For the past three years, our company has collaborated with Enquir3 to strengthen our relationships with accountants, business advisors, and bookkeepers. Our partnership has enabled us to offer an extensive suite of auto-generated financial reports, business models, and training and development support, propelling forward-thinking accountancy practices.
Enquir3 has consistently conducted professional and insightful client satisfaction interviews, which have proved invaluable. By pinpointing the positive aspects of our client relationships and highlighting opportunities for improvement, we have been able to distinguish ourselves in a competitive market.
With Enquir3's support, VFD Pro has made significant enhancements to our training program, devised innovative reporting and business models, and improved our overall communication with clients. The continual monitoring of client sentiment towards our service and brand has been essential to our success, enabling us to understand how we are perceived in comparison to our competitors.
I would recommend Enquir3 to any business looking to improve their client relationships and the services they offer. Their expertise and commitment to excellence have been transformative for VFD Pro, and we look forward to continued collaboration in the future.
Name:Mark Walker
Job Title:CEO
Company:VFD Pro Ltd
Date:11/04/2023
Service(s) Provided:
I think for us the biggest thing that stood out was how useful it was to do the exercise; often we get some good feedback from our clients and we always ask them to do feedback forms, so we're used to getting good feedback, but it was good to get some things to improve on as well because that's the feedback people often don't give on a normal feedback form; they'll give the good bits but rarely the stuff to do better so that's useful for us.
One of the biggest changes we made was to make me take on the role of Client Services. Before we were trying to get feedback from clients but there was no one person responsible for doing that; off the back of that feedback we restructured the business and made sure that all of our clients would get a quarterly review, and that they were made aware that, off the back of their feedback, we would be making changes to ensure they receive an even better service.
If we do it again Enquir3 will be the only ones we'd go to.
ReplyEmma, thank you for your extremely positive feedback.
Name:Emma Kersey
Job Title:Head of Growth & Client Services
Company:Elation Experts
Town:Tormarton
Date:19/06/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Marketing & Sales, Client Engagement
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Working with Enquir3 has proved invaluable to the development and strengthening of our ongoing client relationships. The ‘client engagement’ process we adopted with the support of Enquir3 has delivered significant value and opened up new service opportunities with our clients. Independent feedback is essential to us, we need to know where we have exceeded expectation and more importantly where there is any potential to improve. To know that 100% of our clients would recommend us and that we have a 98% overall satisfaction score boosts our confidence when prospecting and supported us in winning the Brilliance Award for Customer Service. Evidence that we are doing a great job and feeding this back into the team have proved hugely beneficial in our internal communications.
Throughout our relationship the Enquir3 team has been supportive in offering ideas and guidance and consistently demonstrated the ability to engage with our clients in a professional way.
I would recommend Enquir3 to other professional service providers, I would say this is essential for those who are seeking to genuinely demonstrate a desire to work in a long term relationship with their clients
Name:Jackie Blaker
Job Title:Managing Director
Company:MAXX
Date:20/03/2022
Service(s) Provided: Client Engagement Audit, Customer Care Programme
We at EDC were looking to gain some customer feedback as we are growing and wanted to understand where we are situated in the customers mindset. We required honest feedback that would allow us to take a step back and review and recalculate to go forward and further.
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Name:Client details withheld
Job Title:Executive Assistant
Company:EDC Engineers
Town:
Date:17/10/2021
Service(s) Provided: Client Engagement Audit
I think the value for us is the fact that we've been able to quantify the value of work that we're delivering, and also get some completely independent, unfettered feedback, so we get some home truths that perhaps wouldn't be delivered to us directly. This has meant that we've been able to put some of those snippets of information into awards that we've entered for customer service, and we won the Brilliance Award for Customer Service,and we were able to use quite a lot of data collected by Enquir3 to do that. We've also been able to feed back to our team about how we're doing as a business and how people feel about the service we provide, and the service of team members, so it's been valuable for internal communication, reassured us where we were doing well, as well as highlighted any problems arising that we weren't fully aware of, and also a bit of a wake up where there were niggles we weren't aware of. We also hoped it might highlight opportunities which we haven't had as much, but it's helped us see where we can do better with our client relationships and what we can do to help them.
Name:Catherine Jenkins
Job Title:Director
Company:Maxx Design
Town:Newbury
Date:27/01/2020
Service(s) Provided: Client Engagement
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The service provided by Enquir3 was open, friendly, quick and well described. I've got some good testimonials, reassured myself that customers I thought were happy are happy, and I know I can use those testimonials to good advantage going forwards.
I really like the video Enquir3 produced and would like to use it on my website and marketing. I was impressed by the speed with which this was carried out, and the professional approach and results. I would be happy to use Enquir3's services again in the future.
Name:Carl Kruger
Job Title:Director
Company:Qualitation
Town:Oxford
Date:16/12/2019
Service(s) Provided: Client Engagement Audit, Client Engagement
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Good communication on progress throughout - very clear summaries to understand the feedback received
Name:Client details withheld
Date:07/12/2019
Service(s) Provided: Client Engagement
It's all very good. Enquir3 are very personable, and understanding with great attention to what our requirements were . We were confident that the project would be managed effectively so that we would be able to get the results that we require. Now we have a thorough understanding of what our customers think about stuff and we're able to use that data effectively for the benefit of the business. We are segmenting down our customers into bronze, silver and gold categories so that we can start to invest in our existing customer base as well as new business. It's all excellent. I can't fault it.
ReplyJo, many thanks for your extremely supportive feedback and comments on the overall Enquir3 process. We look forward to supporting you as you continue to develop your client engagement strategy.
Name:Jo Spry
Job Title:Marketing Manager
Company:SMARTech energy Ltd
Town:Corsham
Date:04/12/2019
Service(s) Provided:
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For me it was very quick and efficient. I now have a good idea of what customers think and if there were any issues I would be notified so I could take corrective measures.
Name:Cliff Spolander
Date:07/11/2019
Service(s) Provided: Client Engagement, Marketing & Sales
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It's great.
Name:Client details withheld
Job Title:-
Company:-
Town:Anonymous
Date:13/07/2015
Service(s) Provided:
Persistence of Niki to ensure all clients listed were contacted.
Name:Kerrisue Morrey
Job Title:-
Company:-
Town:London
Date:01/06/2015
Service(s) Provided: Customer Care Programme
The Customer Care Programme is a really good tool to identify how the clients see us - what we are doing well, but more importantly how we can improve.
Name:Shabeer Yousuf
Job Title:-
Company:-
Town:Sheffield
Date:21/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
The Customer Care Programme gave me an insight into my business and what my clients thought of me. As a result of the feedback, I'm changing my name, website, charges and growing my business! I would highly recommend Enquir3 (and have done already).
Name:Sue Wright
Job Title:-
Company:-
Town:Calne
Date:20/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme, Referral Mastermind Groups
The reaction of my customers to the calls made by Enquir3 for the Customer Care Programme was very positive - they were not put under pressure in any way. Enquir3 did exactly what was promised, delivered what was promised and it was all very well done.
Name:Jim Scott
Job Title:-
Company:-
Town:Sheffield
Date:20/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
The ease and simplicity of the Audit is the best part about the service. I was only required to provide brief contact details and the rest was done for me, saving me both time and effort on an important task that usually sits at the bottom of my to-do list. Initially I was slightly nervous about another company contacting my clients and how they would be dealt with, but I needn't have worried, the approach and process was good and reassuring
Name:Anne O'Reilly
Job Title:-
Company:-
Town:Oxford
Date:19/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
The Customer Care Programme was very valuable in increasing the understanding of my clients perception of our service. This allowed me to follow up the feedback received and discuss it with my client thereby increasing their awareness of our value-adds and assisting with client retention.
Name:Paul Green
Job Title:-
Company:-
Town:Finedon
Date:15/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
I think the Customer Care Programme is very valuable. It has provided useful insight into how my clients view our service and it has positively confirmed that I am managing project expectations. I am currently putting the plugin into my own website to deliver automatic feedback streaming, so I am looking forward to the benefits of that.
Name:David Hardstaff
Job Title:-
Company:-
Town:Harpenden
Date:14/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
First of all I was slightly nervous about letting Enquir3 loose on my clients, so I checked with them after the calls had been made to ensure they were happy - I need not have worried, Niki is a diamond!
After filtering the replies, some of the feedback is quite useful from a behavioral point of view. For example, when we first started the process, I realised from the feedback we received that I wasn't getting out and seeing people enough, so this was rectified and it then followed that I got closer to our clients and products too, which was valuable to the business as a whole. The Customer Care Programme brings more focus to our organisation. It allows us to praise staff's great customer service, thereby increasing office morale, as well as highlighting any service issues. A few of our clients have suggested that tracking our deliveries would be helpful and whilst we thought this may be the case, we now KNOW this to be the case, so we are actively working to be able to offer this.
I am currently gett
Name:Mark Galliano
Job Title:-
Company:-
Town:Bedford
Date:14/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme
Enquir3 have a really great process and the feedback from my clients is that they really enjoyed the experience. They were contacted for feedback by somebody that was mature, intelligent and that they could relate to. I think the Customer Care Programme is brilliant and Enquir3 made it very easy to initially engage - it was a no-brainer! I like the fact that there is more of a process later on, it's not just about customer care and there is clearly a good marketing strategy behind it.
We shared the results of the feedback with the team which allowed us to improve what we do day to day and also give them some positive feedback on their work. It gave us the opportunity to go back to clients, thank them for their feedback and explain what we are doing going forward. As a result of the process, we have changed the way we engage with clients, so expectations are clearer in the beginning. Despite previously asking for feedback, sometimes we didn't find out about problems, because clients might be too embarrasse
Name:Jennifer Raines
Job Title:-
Company:-
Town:Farnborough
Date:11/05/2015
Service(s) Provided: Client Engagement Audit, Customer Care Programme